The following terms of use govern your access to
and your use of our Voucher and Services (as
specified below).
By accessing or using our Services, you agree
unconditionally to be bound by any terms and
conditions set out herein. These Terms constitute a
legally binding agreement from the moment you
access and/or start using our Services.
You also agree to comply with any applicable laws,
regulations and requirements that may govern your
access to and use of our Services.
If you do not fully agree with these Terms, you
may neither access, nor use our Services.
Please, be aware, that the mutual rights and
obligations of the buyer and seller arising out of or
in connection with your purchase of the Voucher are
governed by a separate set of terms issued by
Trezor Company s.r.o.
Before using our Services, you acknowledge that
you have read and agreed to the Trezor Suite
Terms of Use and the Trezor Product Terms of Use,
which are available on the https://trezor.io website.
As we are constantly improving our Services, we
may have to change or amend these Terms
occasionally. We will always make an effort to notify
you of such changes, but you should also check the
Terms available on the Website regularly yourself to
see when they were last updated (the date of the
last update is always listed at the top).
If you continue to use the Services after you
have learned of any changes or amendments
hereto, you are deemed to have accepted these
amendments and changes. However, if you do
not accept them, you are not entitled to either
access, nor use our Services.
These Terms and Conditions may be published in
English as well as in other language versions. In the
event of any discrepancies between the individual
language versions of these Terms of Use, the
English version shall always prevail.
- DEFINITIONS
1.1. “We” or “Trezor Expert s.r.o.” means the
commercial company Trezor Expert s.r.o., Id.
No. 210 67 007, with its registered office at
Kundratka 2359/17a, Libeň, 180 00 Prague 8,
Czech Republic, registered by the Municipal
Court in Prague, Section C, Insert 396495.
1.2. “You” or “User” means anyone accessing and
using our Services as specified herein.
1.3. “Expert” means an employee or agent of
Trezor Expert s.r.o.
1.4. “Trezor Company s.r.o.” refers to the
commercial company Trezor Company s.r.o.,
Id. No. 024 40 032, with its registered office at
Kundratka 2359/17a, Libeň, 180 00 Prague 8,
the Czech Republic, registered by the
Municipal Court in Prague, Section C, Insert
219483.
1.5. “Device” or “Trezor Device” means any
Trezor cryptocurrency hardware wallet
including but not limited to Trezor Model One,
Trezor Model T, Trezor Safe 3 and Trezor Safe
5, as well as any Trezor hardware backup
solution including but not limited to Trezor
Keep Metal.
1.6. “Suite” or “Trezor Suite” means the Trezor
Suite downloadable software application and
online software interface developed and
operated by Trezor Company s.r.o. and
available at https://suite.trezor.io/ website,
through which you can set up and access your
Device and manage, receive and send your
cryptocurrencies, exchange your
cryptocurrencies etc.
1.7. “Services” means personalized, one-to-one
sessions between You and an Expert,
performed via a video call, during which the
Expert will introduce you to the Trezor
ecosystem, help you set up Your Device
correctly, provide you with information on how
to protect your assets correctly with the Device
or provide you with technical support.
1.8. “Voucher” means an electronic voucher
issued by Trezor Expert s.r.o. and provided to
the User in the form of a unique digital
hyperlink, which grants access to book a
session of the Services.
1.9. “Website” means the https://trezor.io website
and any subdomains thereof.
1.10. “Trezor Expert Terms of Use” or “Terms”
means these Trezor Expert terms of use that
govern your access to and use of the
Services.
1.11. Any capitalized terms used herein shall have
the meaning given to them in the “Definitions”
section unless explicitly stated otherwise.
Trezor Expert
Terms of Use
1.12. The section headings in these Terms are for
your convenience only and shall not govern
the meaning or interpretation of any terms and
clauses herein. - VOUCHER
2.1. The Voucher entitles You to book and join one
session of the Services under the conditions
set by these Terms.
2.2. The Voucher will be delivered to the email
address provided by You at the time of
purchase. It is Your responsibility to ensure
that the provided email address is correct and
accessible to you.
2.3. The Voucher can be transferred and used by
another person. However, reselling the
Voucher is prohibited.
2.4. You must book the session using the Voucher
within 180 days from the purchase date,
otherwise you forfeit the claim to use the
Services without refund.
2.5. The Voucher is non-refundable, except in the
case of withdrawal from a purchase contract
as described in a separate terms issued by
Trezor Company s.r.o. or when a refund is
required by law. - SERVICES
3.1. The Services provided to you consist of a
personalized, one-to-one session between you
and an Expert. The onboarding session is
tailored to a specific Device. Detailed
description of the session shall be provided to
you during the purchase and booking process. - BOOKING THE SESSION
4.1. The session shall be performed via a video
call at a time chosen by you from available
time slots. After You book the session, We will
provide you with an invitation hyperlink, which
You will use to join the video call at the
scheduled time of your session.
4.2. You acknowledge and agree that once the
session is booked and scheduled, you may no
longer request a refund.
4.3. If you are unable to attend the session in the
booked time slot, you may once reschedule
the session to a different available time slot.
You need to inform us about your request to
reschedule the session no later than 72 hours
before the scheduled session, otherwise we
reserve the right to refuse your reschedule
request.
4.4. The sessions are scheduled for a specified
time slot. If you fail to connect to the session at
the specified time, the Expert will wait for you
for a maximum of 10 minutes. If you do not
connect to the session within this time period,
we will not be able to provide you with the
Services and we will not be obligated to offer
you a different time slot for the session. You
acknowledge and agree that in such a case,
you may not request a refund. - DURING THE SESSION
5.1. You shall attend the session in a private and
secure environment. If you choose to attend
the session in a public space or with other
people present, you acknowledge and assume
the risk of sensitive information being
dispersed to unauthorized persons.
5.2. You acknowledge that you are responsible for
being prepared for the session. We will always
inform you about the requirements for
preparation when you book the session. You
should always have available at least a
computer, the Device and its accessories, a
usb cable compatible with your computer, a
pen or a pencil and a connection to the
internet suitable for a video call. We reserve
the right to terminate the session in case you
fail to comply with the requirements for
preparation for the session.
5.3. The Expert will provide you with information
within the scope of the Service. The Expert will
not provide you with information out of scope
of the Services, such as technical support,
legal information or financial advice. We
reserve the right to terminate the session in
case you repeatedly request out of scope
information from the Expert.
5.4. You agree to always behave appropriately
towards the Expert. If your behavior is
abusive, disrespectful, vulgar or otherwise
inappropriate, the Expert will warn you about
his right to terminate the session. We reserve
the right to terminate the session in case you
keep behaving inappropriately after the
warning from the Expert.
5.5. During the onboarding session, you will create
a backup of your Device. Before this critical
part of the onboarding session, the Expert will
instruct you to turn off your camera, ensure
that you are in a private and secure
environment and to ensure you do not read
the backup words out loud during the backup
procedure. In case the Expert suspects any
security issues, he will instruct you to either
start the Device backup procedure over or to
repeat the Device backup procedure after the
onboarding session ends.
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Trezor Expert
Terms of Use - WARRANTIES AND LIABILITY
6.1. The Services are offered on “as is” and
“where-available” basis and therefore we
expressly disclaim any warranties, express or
implied, relating to the Services including but
not limited to merchantability and suitability for
any particular purpose.
6.2. We shall not under any circumstances be held
liable to you for any direct, indirect, special,
incidental, consequential, punitive or any other
damages and costs including but not limited to
loss of profit, revenue, savings, anticipated
savings, business opportunity, data or goodwill
regardless of whether such losses are
foreseeable or not, arising out of or in
connection with your access and use or
inability to access and use of the Services.
6.3. We expressly reject any liability to you for any
direct, indirect, special, incidental,
consequential, punitive or any other damages
and costs including but not limited to loss of
profit, revenue, savings, anticipated savings,
business opportunity, data or goodwill
regardless of whether such losses are
foreseeable or not, arising out of or in
connection with the compromise of your
Device backup created during the onboarding
session.
6.4. Without prejudice to the liability limitation set
out above our collective liability to you, arising
out of or in connection with your access and
use or inability to access and use the
Services, does not exceed in aggregate the
fees you have paid us or Trezor Company
s.r.o. for the Services.
6.5. Pursuant to certain laws it may not be possible
to disclaim our liability and warranties
completely. In such cases we hereby disclaim
our liability and warranties to the fullest extent
permissible by such law. You acknowledge
that if you are a consumer some of the liability
and warranty limitations may not apply to you
depending on your country of residence.
6.6. You agree to indemnify and hold harmless
Trezor Expert s.r.o., its officers and directors,
employees and agents, members and its
affiliates against any loss, liability, claim,
damage and expense including but not limited
to any and all expenses reasonably incurred in
defending against any litigation commenced or
threatened or any claim arising out of or in
connection with these Terms.
6.7. Under no circumstances shall any information
provided to you by us constitute financial,
investment or professional advice, unless
explicitly stated so.
6.8. You are solely responsible for your decisions
regarding storing, buying, selling, exchanging,
sending and receiving cryptocurrency coins
and you shall always consider your financial
circumstances and associated risks before
obtaining coins of any cryptocurrency.
6.9. You consider that not all the associated risks
of using cryptocurrencies are identified in
these Terms.
6.10. You must not use the Services to violate any
applicable laws or regulations and you must
specifically not undertake, facilitate or support
criminal activities including money laundering,
illegal gambling, malicious hacking or any
other criminal activities. - PERSONAL DATA
7.1. The collection of your personal data in
connection to the Services use shall be as
limited as possible. Any collection, storage and
handling of your personal data shall be
governed by a separate set of terms on
handling the personal data of users (Privacy
Policy), which shall be published on the
Website.
7.2. We will record the session for quality
assurance purposes. We will always record
only the voice of the Expert. We will never
record your voice or any video.
7.3. You may record the session for your personal
purposes only. You shall not publish the
recording of the session without our prior
written authorization. - COMMUNICATION
8.1. You agree that any communication relating to
your access and use of the Services will be
addressed to you electronically by email
provided by you during the purchase of the
Services.
8.2. If you provide us with an email address that is
incorrect or inaccessible to you, we shall
assume no liability for your failure to receive
any communications addressed to you via
such email address.
8.3. You can contact us electronically via the email
address expert@trezor.io. Any electronic
communication is considered as delivered
when we confirm its delivery to you. - LAW AND JURISDICTION
9.1. You agree that the laws of the Czech
Republic, without regard to principles of
conflict of laws, will govern these Terms of Use
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Trezor Expert
Terms of Use
and any dispute of any sort that might arise
between you and Trezor Expert s.r.o. in
connection herewith. This choice of law clause
does not deprive the consumer of their rights
under mandatory provisions of the law of their
country of habitual residence in the event that
such law would otherwise be applicable
pursuant to the Article 6 (1) Regulation (EC)
No 593/2008 of the European Parliament and
of the Council of 17 June 2008 on the law
applicable to contractual obligations (Rome I).
9.2. Any dispute relating in any way to these Terms
shall be decided with final effect before the
courts of the Czech Republic, in particular
before the District Court for Prague 8 and (in
the event that the regional court decides as a
first instance court) before the Municipal Court
in Prague. You consent to exclusive
jurisdiction and venue in such courts.
9.3. You agree to notify us of any disputes arising
out of or in connection with these Terms
without undue delay. You furthermore
undertake to attempt out-of-court resolution of
any disputes before you bring your claims to
the above-mentioned courts. - CONSUMER DISPUTE RESOLUTION
The following section hereof applies only to
the buyer who is a consumer within the
meaning of the Section 419 of the Civil Code.
10.1. In the event of any disputes arising in
connection with these Terms and Conditions
and/or the Contract, you have the right to seek
an out-of-court settlement through the Czech
Trade Inspection Authority with its registered
office at Štěpánská 567/15, 120 00 Prague 2,
Id. No. 000 20 869, Web address
https://adr.coi.cz/cs. You may also use a
platform for out-of-court dispute settlement
located on the website
http://ec.europa.eu/consumer/odr.
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